Cancellation and returns
Any Goods which have been personalised or modified to your
specification, or custom made orders cannot be returned, also flat pack
You can cancel your contract at any time up to 14 days after the day
of delivery. To do this, please e-mail or write to us. We are unable to
accept cancellations by phone.
You do not have to give any reason for cancellation. However, a brief
explanation will help us to improve the service we offer to customers in
If you cancel, you must return the Goods at your own cost within 14
days of cancellation, complete with the original packaging to us and/or
our supplier (or any other UK address specified by us). You must ensure
that the Goods are packaged adequately to protect against damage. If you
cancel the order after the Goods have been dispatched but before they are
delivered to you, the courier’s costs will be deducted from the final
You must take particular care if you are returning Goods, to ensure
that all items, fixtures, fittings are present, packed and sealed in the
original packaging. If any parts or items are missing we will reduce the
cost of the parts or items from your refund.
If the Goods contain any glass or fragile parts, you must take
particular care that these items are protected from damage in transit.
Please note that you have a statutory duty to take reasonable care to
ensure that the Goods are not damaged in transit and that we receive the
Goods. If reasonable care is not exercised, we may make a claim against
you for not exercising this statutory duty.
If you fail to return the Goods, we will collect them, and we will
charge you the direct cost of collection. If you fail to take reasonable
care of the Goods before they are returned to us, and this results in
damage or deterioration, we will charge you for the reduction in value.
We will refund all monies paid to us by you within 7 days, less any
costs due under this contract, couriers return costs will be deducted from
the final refund amount, all Goods must be returned as you received them
either damaged, faulty or otherwise before refunds are issued.
This cancellation policy does not affect your legal rights – for
example, if Goods are faulty or miss-described.
Faulty Goods / Guarantee
Please ensure that prior to signing; you check that the packaging is
intact. We are unable to accept claims for damages where the item has been
signed for with nothing written on the Carrier’s delivery note.
It’s also very important that you inspect your product upon delivery,
as we’ll ask you to sign a form confirming that it appeared to be in good
condition when you received it. If a product is damaged upon delivery,
this should be signed as damaged and you need to refuse to accept
delivery. Once you have refused the delivery, contact us as soon as
Signing “Unchecked”, “Not Checked” or similar is not acceptable.
If you only realise after the delivery has been made that parts have
been damaged, you can contact us within 7 days of delivery, ideally
sending us photos of the damage or other issues with the product. Our team
will assess your complaint and offer replacement parts or a full
The cost of returning unwanted Goods to us is your responsibility, any
damaged parts will be replaced free of charge however if you wish to fully
return the product for a refund following a rejection of the offer of free
replacement parts the return transport costs will be deducted from your
final refund amount.
If an item is no longer available we will offer an alternative.
However our liability will be to replace the faulty Goods only and we are
unable to guarantee an exact match. In this instance you will have the
option of a refund.
If there is a problem with the Goods, please notify us by email or in
writing providing details of the problem. It’s helpful if you can provide
us with a digital photograph of the problem as this normally saves you
having to return the Goods for inspection. We will deal with the matter in
accordance with your legal rights.
All Goods are covered by a 12 month manufacturer’s warranty against
faulty workmanship and materials, subject to the terms and conditions of
The manufacturer’s warranty is provided in addition to the rights that
the law says you have as a Consumer and accordingly, your statutory rights
are not affected.